Privacy Policy

Effective Date: July 12, 2018
Last Updated: January 2024

1. Introduction

Link-up Holdings Pty Ltd. (“us”, “we”, or “our”) operates the https://myid.instinctivedrives.com/ website and the I.D. Connect by Instinctive Drives app (the “Service”).

This Privacy Policy explains our practices regarding the collection, use, and disclosure of personal data when you use our Service, and the choices you have associated with that data.

2. Definitions

Service: The website and app operated by Link-up Holdings Pty Ltd.
Personal Data: Data about a living individual who can be identified.
Usage Data: Data collected automatically through use of the Service.
Cookies: Small data files stored on your device.
Data Controller: Entity determining the purposes and means of processing personal data (we are the controller).
Data Processor (Service Provider): A third party that processes data on our behalf.
Data Subject (User): A living individual using our Service.

3. Information Collection and Use

3.1 Types of Data Collected

Personal Data

We may collect the following personally identifiable information:

Email address
First and last name
Phone number
Address (City, State/Province, ZIP/Postal code)
Cookies and Usage Data

Usage Data

Includes information such as IP address, browser type/version, pages visited, time/date of visit, and device identifiers.

Location Data

With your permission, we may store and use location information to improve our Service.

Tracking & Cookies Data

We use cookies and similar technologies for tracking and analytics. Types of cookies include:

Session Cookies
Preference Cookies
Security Cookies

4. Use of Data

We use your data to:

Provide and maintain our Service
Notify you of changes
Enable interactive features
Provide customer support
Improve and analyze the Service
Monitor usage
Detect and resolve technical issues
Send relevant communications (unless you opt out)

5. Legal Basis for Processing (GDPR)

We process your data based on:

Contract necessity
Your consent
Legitimate interests
Legal obligations
Payment processing

6. Data Retention

We retain Personal Data only as long as needed for the purposes outlined. Usage Data may be kept longer for security or legal reasons.

7. Data Transfer

Your data may be transferred outside your jurisdiction (e.g., to Australia). We ensure adequate protections are in place for such transfers.

8. Disclosure of Data

Business Transaction

Data may be transferred in case of mergers or acquisitions.

Law Enforcement

We may disclose data to comply with legal requirements.

Legal Requirements

To comply with a legal obligation
To protect our rights
To investigate misconduct
To ensure user/public safety
To defend against legal claims

9. Security of Data

We follow best practices for data protection, including:

ISO27001 certification
Annual penetration testing (NIST800)
Monthly vulnerability scans

10. GDPR Rights (EEA Residents)

You have rights to:

Access, update, or delete your data
Correct inaccuracies
Object to processing
Restrict processing
Request data portability
Withdraw consent

11. Service Providers

We use third-party vendors to operate and analyze our Service. They are contractually bound to protect your data.

Analytics

We use Google Analytics. You can opt out by using the Google Analytics opt-out browser add-on.

Payments

Payments are processed via Stripe. We do not store card details. View Stripe’s Privacy Policy.

12. Links to Other Sites

Our Service may contain external links. We are not responsible for their practices. Please review their Privacy Policies.

13. Children’s Privacy

We do not knowingly collect data from users under 18. If aware of such collection, we will delete the data.

14. Changes to This Policy

We may update this policy. Changes will be posted on this page and communicated via email and/or Service notices.

15. Contact Us

If you have any questions:

Email: info@instinctivedrives.com
Contact Page: www.instinctivedrives.com/Installation-contact/